General

How do I contact Customer Service?

Our Customer Support is available to players 7 days a week from 10:00 a.m. to 12:00 a.m. You can contact us at: info@doxxbet.ng or 02018870032 for calls / +234 818 890 8888 for WhatsApp. We’re here to help!

Is DOXXbet registered and licensed?

DOXX Casino is operated by DOXXbet Sport Betting Nigeria Limited duly registered in Nigeria (Registration Number: 1299787), based on an individual license No.: LSLGA/OP/OCAS/DB030823 issued by the Lagos State Lotteries And Gaming Authority, valid from 03.08.2023.

Where is DOXXbet Casino headquarters and branches?

DOXXbet Casino is operated by DOXXbet Sport Betting Nigeria Limited with a headquarters at: No 31 Opebi Road, Ikeja Lagos, Nigeria. Office address: 6th Floor, AG Leventis Building, Iddo House, Iddo-Ijora Olopa, Lagos Mainland 101245, Nigeria

DOXXbet Casino is an online project, but you can also enjoy DOXXbet’s gambling machines available in a lot of good bars and pubs all over Lagos.

Customer Support is available at: info@doxxbet.ng or 02018870032 for calls / +234 818 890 8888 for WhatsApp.

Where can I find DOXXbet Casino Terms and Conditions?

You can find our Terms and Conditions also available in the website footer, or in the Help section.

Registration and verification

How can I register or create a Player Account?

Registration is easy and takes only a few minutes. Click the REGISTER button or download the Android App to your mobile and follow the instructions of the registration form. Or check the Registration tab in the Help section for more detailed instructions.

🚨Note: Only users over 18 years old are allowed to register and play. Please check our Terms and Conditions before you register.

Can I open more than one account?

No. Multiple accounts are not allowed.

Why do I need to submit my ID and bank account for verification?

Submitting your ID for verification along with the bank account details and NIN is necessary to process the withdrawal request in compliance with the AML (Anti Money Laundering) Policy. According to the legislation, all transactions above a certain limit (currently defined as an equivalent of 1000 USD) need to be identified.

I forgot my login details (username or password), what should I do?

Use the Forgot your password? function available in the login window. You will be asked to fill in your login (your phone number without the leading “0”). After receiving the SMS with the OTP code, you will be able to set a new password.

Contact our Customer Support to help if you need any assistance.

Are my personal data secure?

Of course. We assure you that the personal data of all players are processed correctly and legally, and we collect them only for certain purposes, which are announced to the player and to which he agrees during the registration. Likewise, all your transactions and Player Account data are strictly confidential.

How can I protect my player account from unauthorized access?

We recommend not to share your login data with other people.
Furthermore, we recommend setting a sufficiently strong password during registration. This means that it should contain at least 8 characters and contain at least one capital letter and one number. We do not recommend using the same password as you use on other sites.
It's also not a good idea to keep your login credentials memorized in a browser or device you use that you know a stranger might have access to.
Last but not least, we recommend changing your password from time to time.

Can I change my username?

Unfortunately not. The username, which should be your verified phone number submited during registration process cannot be changed once you have created your account.

Does it cost any money to register on DOXXbet?

No. It’s completely free of charge. Moreover, you can also PLAY FOR FREE without the real money bets, just for fun, without registering or logging in.
To use Play for fun mode you just need to log out.

Deposit and withdrawals

How to make a deposit?

Go to MAKE A DEPOSIT and choose from diverse payment options:
- Credit and debit cards: MasterCard, Visa, Verve (Nigerian only)
- Quickteller Wallet
- Bank Transfer
- Direct Bank Payment
- Internet Wallet – OPay and eNaira
- USSD
- QR code bank transfer

🚨Note: Always initiate deposits from the Casino platform to ensure the correct transaction code is generated. Repeating previous deposits will result in error!

All deposits are protected by Interswitch or Paystack. Most deposits are credited instantly. Your current balance is always available in the Player Profile tab. To check Transaction History go to Deposits and Withdrawals > Activity.
Please contact Customer Service if not credited within 1-2 hours.

Minimum deposit: ₦1,000; Maximum: ₦1,000,000.
Deposits are free (standard bank fees may apply).

For detailed instructions go to: Player Profile > Help Centre > Deposits and Withdrawals

Money hasn't been credited to my Player Account. What should I do?

You don't need to worry about your money. It hasn't been lost!

If money has been debited from your bank account but hasn't been credited to your Player Account, the transaction was likely not completed correctly.

Please send your transaction confirmation from bank along with the reference number and your Casino username (phone number) to the Customer Support at: info@doxxbet.ng or 02018870032 for calls / +234 818 890 8888 for WhatsApp. If the payment was indeed transferred to our bank account, we will trace it and credit it to your Player Account.

If we are unable to trace the payment, the bank likely did not process the transaction, and in this case, the money will be automatically refunded to you within a few business days.

Failed Card Deposit

If you experience a failed card transaction, it could be due to the absence of card registration for a safety token. For security reasons, your credit card needs to be registered for a safety token, which allows the generation of transaction confirmation OTP text messages.

You can verify the registration status and request the safety token registration from your bank. Simply inform your bank of the issue by stating: "I encountered a failed internet payment due to the safety token not being generated, as my card is not registered on the Token Platform."
Contact our Customer Support to help if you need any assistance.

How to save Credit/Debit card for recurring deposits

To save your card for recurring deposits not tu have re-enter your card details each time, please choose Paystack for the card payment and click "Save this card" after filling in card details. Provide the mobile number to receive OTP for authentication.

🚨Note: Mind that Paystack saves card details under an emai address which is by default set to: YourPhoneNumber@doxxbet.ng. You can change it to your personal email address if you like.

Once the transaction is successful, your card will be saved serurely to the provided email and ready for use in future payments.

Withdrawals - how do I pay out my winnings?

All your winnings are automatically credited to your Player Account. To make a withdrawal to your bank account:

Set Up Bank Account: Go to Player Profile > Deposits and Withdrawals > Bank Accounts tab.
Add your bank account details and your National Insurance Number (NIN) for verification.

Withdraw Funds: Go to Deposits and Withdrawals > Withdrawals tab.
Enter the withdrawal amount and your DOXX password.
Choose Paystack and select your bank account and confirm the transaction.

For detailed instructions go to: Player Profile > Help Centre > Deposits and Withdrawals

Are there any withdrawal fees?

Withdrawals of winnings are free.

However, a 5% charge may be applied to withdrawals of deposits that were not used for bets in accordance with the Anti-Money Laundering (AML) Policy.

Can I withdraw my initial deposit without betting?

Betting is required before authorizing withdrawals. A 5% charge may be applied to withdrawals of deposits that were not used for bets in accordance with the Anti-Money Laundering (AML) Policy. We advise that you wager the deposited fund to have a charge-free withdrawal.

How can I check my transaction information (deposits, withdrawals, etc)?

To check the status of all your transactions, go to Player Profile > Deposits and Withdrawals > Activity tab.
Dates and filters can be applied to search transactions.

What's the withdrawal processing time?

Withdrawals are typically instant.
However, in case of system downtime, some delays may occur. In that case please contact Customer Service after 1-2 hours delay.

Are there any deposit fees?

All deposits to DOXX Casino are free of charge. Bank charges may apply.

What are the Card PAN and CVV?

Card PAN is the 16-digit card number; CVV is the 3-digit security number on your card.

Can I use an international card for deposits?

Only Nigerian Credit or Debit Cards are accepted.

Bonuses

Does DOXX Casino offer bonuses?

DOXX Casino offers a unique Bonus Program including an impressive Welcome Bonus up to incredible ₦1,000,000 and 100 Free Spins, followed by the Reload Bonus, a Loyalty Program, Free Spins, and many more, all tailored to boost your chances to win.

To learn more visit Bonuses and Promotions page.

What do I get as a new player?

Every new player receives the Welcome Bonus in the form of up to 100 Free Spins as well as a monetary reward of up to ₦1,000,000.

To find out more about all the bonuses visit Bonuses and Promotions.

How does the Loyalty XX points work?

For every 1₦ wagered, each player earns 1 XX Point. You can earn 1000 XX points just by downloading and logging into the Casino App for the first time. XX Points can be exchanged for ₦.
The current points balance is shown in the Player Profile.

To learn more visit Loyalty Bonus page.

What is the Scout Bonus Program?

Scout Bonus is a unique program that allows players to earn comission for every new player they bring.

To get it, first you have to create your unique Scout Code and send it to yur friends who have not yet registered with us. If a new player enters a Scout Code as a referral code during registration, the owner of the Scout Code receives a 5% commission from the profit from the players he brought, plus extra points to the Loyalty Program. The new player will also be rewarded with an extra 10 Free Spins.

Create your Scout Code: Player Profile > Bonuses and Promotions > Scout Code

Learn more about Scout Bonus.

What is the VIP bonus?

VIP Bonus is awarded to players with high player activity. It is calculated based on the total wagered amount in the last month. It activates automatically, when you spin at least ₦850,000, and the more you bet, the higher the bonus you will get, even up to ₦100,000 a month if you play BIG.

Learn more about VIP Bonus.

What is the Loyalty Program?

We truly value your loyalty at DOXX Casino! To show our appreciation, we've designed an exciting bonus program to make your gaming journey even more rewarding. Here are some of the rewards:

XX Loyalty Points:
- Earn as you play: Collect XX Loyalty Points with every ₦ wagered.
- Redeem for cash: Exchange 1,000,000 points for ₦1,000.
Reload Bonus:
- Get rewarded ₦15,000 monthly and up to ₦180,000 yearly!
- Enjoy extra funds or spins to keep the excitement going.
Free Spins: Spin the reels on us, with Free Spins you play and win without touching your own money.
VIP Bonus: Elevate your gaming experiences with the VIP personalized rewards for the most involved players!
Scout Bonus: Recommend DOXX Casino games to your friends and let all of you benefit from it!

Learn more about Bonuses and Promotions.

How can I use my VIP Bonus? When are the other bonuses credited?

The VIP Bonus amount depends on the monthly turnover and is calculated by a simple formula – the more you bet, the higher the bonus you receive. Your VIP Bonus is displayed in the Player Account as soon as it becomes eligible and it is always credited on the first day of each new month.

Bonuses like Reload bonuses and free spins from regular promotions are automatically credited once conditions are met. For instance, activate the Reload bonus and wager at least ₦750,000 within 30 days, and the total bonus amount will be added to your account after 30 days from activation.

Learn more about Reload Bonus.

How can I check my bonus availability?

Every player can check the bonus availability in the Bonuses Menu directly in the Player Account. Simply log in, and click on the Bonuses and Promotions.

Other useful answers:

How to launch and play games simultaneously in an online casino?

On the web platform, you can play two games simultaneously - but not two slots! You can mix and match with two table games or one table game and one slot. To open a second game, minimize the first one using the top bar symbol, then select your second game, which will open minimized next to the first. You can resize or expand either game to full screen.

On mobile devices, only one game can be played at a time.

How to play in an online casino for free?

You can use the PLAY FOR FUN mode to play without the real money bets, for free, with no need to register or log in. Just log out to use Play for fun mode. When you log into your Player Account, the games will open in the Play for money mode again.

How to return to an unfinished game in an online casino?

A game that requires action from the player and is interrupted is recorded in the system as unfinished. This includes games like Blackjack, where the player chooses whether to draw another card in the game or during a bonus round in slot machines. If you have an unfinished game on your account, it will be offered to you to resume when you log in next time, immediately after launching any other casino game. You can finish the game immediately by clicking the "Continue" or "Later" button. If you do not complete the unfinished game within 3 months, the stake will be returned to your Player Account, and the game will be closed.

Responsible gaming - how to set a betting or loss limit?

You can set the self-limiting measures in the Responsibility section in My Account.

By setting the New betting limit and New loss limit, you can set the maximum amount of funds you want to bet or lose during the calendar month.

If you set the value to "0," you are setting zero limits, meaning no limits. Setting the lower (stricter) limits will take effect immediately. Setting the higher (more lenient) limit will take effect on the seventh calendar day. If you exceed the chosen monthly limit, you will not be able to play until the start of the new calendar month. It is possible to change betting and loss limits only once per calendar month.

Must the bank account be in player’s name?

Withdrawals are regulated by gambling laws to prevent money laundering and terrorism financing (AML). According to the AML Policy, withdrawals must go to verified accounts held in the player's name, which is a subject of verification.

Is it possible to restore a closed player account?

Yes, it is possible. To proceed with the restoration, please send an email to info@doxxbet.ng. We kindly ask you to verify yourself by sending your ID in the email and your registered phone number. Your player account will be unlocked within a few hours.

How can I update my personal information?

You can check and update your data in the Player Account > My Account > Edit your profile tab.

Not all personal data can be changed, it is not possible to change data that has already been verified through an identity document. All other data, including a change of email address, can be changed by sending a written request to info@doxxbet.ng.

How can I close my Player Account?

The player can cancel his Player Account > My Account > Responsibility tab. Just get to the bottom of the section where the "Cancel Account" function is located.

We will want to know the reason and confirm the cancellation with a password.

Can I place bets using my mobile phone?

DOXX Casino is available on your mobile as an Android App or a responsive mobile website for iOS users. For more information visit Play Casino games on your Mobile page.

What's OTP and how do I get it for deposits?

OTP is a one-time password SMS sent to your mobile for verification during registration, deposits, withdrawals, change password processes, and others.

If you are unable to receive the OTP, you may need to:
- check and disable the DND (Do Not Disturb) mode on your device - simply text ALLOW to 2442 and wait for a command prompt.
- contact your bank for assistance as the OTP function needs to be anabled with your account as a verification method.

What is the RTP (Return To Player)?

Every game at DOXX Casino is regulated by a Random Number Generator (RNG), ensuring random outcomes and a specified Return to Player (RTP) percentage over a million spins. The more bets placed, the closer the winnings get to the game's RTP, which ranges from 90% to 99.8%. Detailed RTP info is available in each game’s info. Both RNG and RTP are certified by the game supplier and undergo rigorous testing. DOXX Casino, as the operator, has no influence on the RTP.

Why are games unable to launch?

DOXX Casino games are intended exclusively for players located in Nigeria. If a player logs in from an IP address registered outside Nigeria, games will be blocked by the game provider. Also, the internet connection quality may affect the ability to launch games. Please ensure your internet connection is strong to enjoy a smooth and fluent gaming performance.

What are the minimum and maximum bet amounts?

Each game has a different minimum and maximum bet amount per spin. This information is provided in the game instructions, which are available within each game after clicking the "i" or "?" icons.

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